Delivery

I know waiting for your order, especially yarn, is basically torture, so I’ll always do my best to get your order packed up and on its way to you as quickly as possible. Orders are packed by me here at Audacious Ewe in Dorset. Below you’ll find everything you need to know about dispatch times, postage and delivery.

Dispatch Times

Ready-to-ship items are usually packed and dispatched within 2–3 working days. During busy periods, launches or sales, it may take me a little longer, but I’ll always do my best to get your order on its way as quickly as possible.

Made-to-order and dyed-to-order items will take a little longer. The estimated turnaround time will be shown on the individual product page so you know what to expect before ordering.

If your order contains a mixture of ready-to-ship and made-to-order or dyed-to-order items, your order will be dispatched together once everything is ready.

UK Delivery

UK orders are sent using the delivery service selected at checkout. Available options and postage costs will be shown before you complete your order.

Once your order has been dispatched, you’ll receive confirmation by email. Where tracking is included with your chosen delivery service, your tracking details will be provided there too.

International Delivery

International shipping is available to selected destinations. Available delivery options and postage costs will be shown at checkout.

International delivery times can vary depending on the destination and local postal or customs services, so estimated delivery times cannot be guaranteed.

Orders to the United States are sent duty paid, meaning applicable import duties are paid in advance and you should not be asked to pay additional duties when your order arrives.

For other international destinations, your order may be subject to customs duties, import taxes or handling fees. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Digital Downloads

PDF patterns are digital products and no physical pattern will be posted.

Once your payment has been successfully processed, your pattern will be made available electronically. You’ll also receive your download details by email.

Each pattern includes 3 downloads. Once you’ve downloaded your PDF, please save it to your device rather than using the download link each time.

If you use all 3 downloads or have any problems accessing your pattern, email sales@audaciousewe.co.uk with your order number and I’ll happily reset your downloads for you.

Delays & Missing Orders

Occasionally, deliveries take a little longer than expected. If your order hasn’t arrived when you expected it to, please check your tracking information first, where available.

If your order appears to be significantly delayed or you’re worried it may have gone missing, please get in touch and I’ll help you work out what’s happened.

Please double-check your delivery address when placing your order. If you notice a mistake before your order has been dispatched, contact me as soon as possible and I’ll do my best to amend it.