Returns & Cancellations

I hope you love everything you order from Audacious Ewe, but if something isn’t quite right, you’ll find all the information you need about returns, cancellations and refunds below.

Returns – Ready-to-Ship Items

If you change your mind about a ready-to-ship physical item, please contact me within 14 days of receiving your order to let me know that you would like to return it. You then have a further 14 days to send the item back.

Returned items should be unused and in their original condition. You may handle an item as you would if viewing it in a shop, but I may make a deduction from your refund if its value has been reduced by handling beyond what is necessary to inspect it.

Unless the item is faulty or incorrect, you are responsible for the cost of returning it. Once your return has been received, your refund will be processed within 14 days. Where applicable, the original standard delivery charge will also be refunded; any additional amount paid for an upgraded delivery service is not refundable.

Made-to-Order & Dyed-to-Order Items

Some items are made or dyed especially for you after your order is placed. Where an item has been made to your individual specification or clearly personalised for you, the usual change-of-mind cancellation rights may not apply.

This does not affect your statutory rights. If an item is faulty, damaged or not as described, please contact me, and I’ll put it right.

Digital Patterns

PDF patterns are digital products and are supplied electronically. Because access to your download begins shortly after purchase, the usual 14-day cancellation right for distance purchases does not apply once the download has begun, provided you have expressly agreed to immediate supply and acknowledged that you will lose your right to cancel.

For this reason, I’m unable to offer change-of-mind refunds on digital patterns once downloading has begun.

This does not affect your statutory rights. If there is a problem with the file, you’ve received the wrong pattern, or you’re having trouble accessing your purchase, please get in touch and I’ll be happy to help.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you’ve received the wrong item, please get in touch as soon as possible with your order details and, where helpful, photographs of the problem.

I’ll work with you to put things right, whether that means a replacement, repair or refund as appropriate. If an item needs to be returned because it is faulty, damaged or incorrect, you won’t be expected to cover the return postage costs.

Your statutory rights are not affected by anything in this policy.

How to Make a Return

If you’d like to return an eligible item, please contact me before sending anything back, quoting your order number and the item you’d like to return.

I’ll confirm the return details and let you know where to send your item. Please package returns securely and consider using a tracked postage service, as you’re responsible for the item until it reaches me.

Unless the item is faulty, damaged or incorrect, you’ll be responsible for the cost of returning it.

Once your return has been received, I’ll process any refund due as soon as possible and within the required timeframe.